I would love to do some public brand bashing, but I won’t.
I’m not afraid to say there’s something I don’t like about a product, or even to tweet about a concern I’ve encountered in non-blog related life, but I won’t outright slam a company. It’s not professional, and quite frankly, I’ve never felt the need.
I’m furious at how I was treated on December 31st at a certain store which I won’t mention by name. I want to, but I won’t.
I had about ten free food product coupons from various blog conferences that I wanted to use before they expired that night, and I figured I could find all the products at this store, so I reluctantly went there. (It was already my least favorite store.)
So I got everything I needed and went to the checkout lane. The cashier put all the coupons in, and then just walked off without saying a word.
I stood there for at least 5 minutes not knowing what the heck was going on.
She came back and said in a snarky tone, “I can’t take any of these.”
I was irritated, but she said a manager would be coming. I was thinking ok, this just needs an override. That’s fairly standard with free coupons.
But when the manager arrived, the first words out of her mouth were, “These are no good. Where did you get these coupons?”
Ummmm, she just accused me of fraud.
I was absolutely seething, but I held it together and explained that I work in PR and that those coupons were given to me by the brands themselves or their representing PR agencies.
She proceeded to tell me that she didn’t know where I got those coupons, but they were “no good”.
I was completely outraged, but I was not in the mood for a public confrontation because I was still fighting that cold virus, but I’m pretty sure she knew by my tone how I felt. I told her that I wouldn’t be buying any of my groceries there then, and that I’d like my coupons back.
I left the store, and took the coupons to my normal grocery store where a manager happened to be cashiering, and he never even blinked.
I suspect that the first store deals with a lot of fraudulent activity, but I don’t care. If they didn’t want to take those particular coupons, then they should have told me that their store policy doesn’t allow them to take them, and left it at that. I would have been annoyed by the inconvenience, but at least I wouldn’t have felt as if I’d been accused of a crime.
But they attacked my character with a fraud accusation. That was fifty shades of wrong.
I freaking hate that store. More than I already did.